1 min read
Sample case study: one payment record for 1,200 vehicles
Silver Top Taxis runs 1,200 vehicles across Melbourne. Until last year its fares, acquirer settlements and driver payouts lived in three systems, and...
Case Study
1 min read
Sample case study: 640 vehicles moved to continuous dispatch in one weekend
Dave Keenan: Sep 29, 2026, 11:00:00 AM
Harbour Cabs ran two dispatch systems after a merger, and a job that crossed the boundary between them was keyed in twice. The cutover to one...
1 min read
Sample case study: a NEMT broker's trips reconciled before the invoice goes out
Dave Keenan: Sep 16, 2026, 11:00:00 AM
Bluegrass Transit carries non-emergency medical trips for three brokers. Each broker paid against its own trip file, and every month a share of trips...
1 min read
Sample case study: zero expired credentials on the road after the first quarter
Dave Keenan: Sep 3, 2026, 11:00:00 AM
Northline Taxis had been fined twice in a year for drivers operating on lapsed authorities. Credential tracking was a shared spreadsheet, and the...
2 min read
Trip data becomes the basis for San Francisco’s corrected taxi fare boundary map
Dave Keenan: Aug 26, 2026, 2:21:36 PM
The Challenge San Francisco's taxi industry was in crisis. Once a thriving network of independent operators and cooperatives, the city's taxi fleet...
3 min read
When the map doesn't match the road
Jonathan Saad: Apr 16, 2026, 4:17:08 PM
San Francisco's "Meter and a Half" rule looked simple on paper. Drivers could charge 150% of the metered fare for trips exceeding 15 miles beyond...