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Silver Top Taxis runs 1,200 vehicles across Melbourne. Until last year its fares, acquirer settlements and driver payouts lived in three systems, and the month closed nine days late.
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Dave Keenan: Sep 29, 2026, 11:00:00 AM
Harbour Cabs ran two dispatch systems after a merger, and a job that crossed the boundary between them was keyed in twice. The cutover to one...
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Dave Keenan: Sep 16, 2026, 11:00:00 AM
Bluegrass Transit carries non-emergency medical trips for three brokers. Each broker paid against its own trip file, and every month a share of trips...
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Dave Keenan: Sep 3, 2026, 11:00:00 AM
Northline Taxis had been fined twice in a year for drivers operating on lapsed authorities. Credential tracking was a shared spreadsheet, and the...
2 min read
Dave Keenan: Aug 26, 2026, 2:21:36 PM
The Challenge San Francisco's taxi industry was in crisis. Once a thriving network of independent operators and cooperatives, the city's taxi fleet...
3 min read
Jonathan Saad: Apr 16, 2026, 4:17:08 PM
San Francisco's "Meter and a Half" rule looked simple on paper. Drivers could charge 150% of the metered fare for trips exceeding 15 miles beyond...